About Our Hospital

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• Why is my veterinarian referring my pet to a specialist?

  Our top priority is to make sure that our patients receive the highest standard of care and best possible outcome. This is why we sometimes make the decision to refer…

• Can I call and have you email a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

  We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know their contact information.

• Do you perform at-home euthanasia?

  We don’t. However, if you would like a veterinarian to come to your home, we can suggest a reputable veterinarian who can accommodate your request.

• If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?

  Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…

• What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?

  Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain…

• I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

  Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and offer preanesthetic testing before surgery and monitor your pet during…

• I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

  Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…

• Why do you check my dog’s weight every time he/she comes in for a visit?

  We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…

• I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?

  We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you…

• My pet is a handful. Can I pay my bill ahead of time or in the exam room so I don’t have to wait in the lobby after the exam is over?

  We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you…

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